Friday, February 4, 2011
MANTRA GROUP PROPERTIES IN TROPICAL NORTH QUEENSLAND
None of the Peppers, Mantra and BreakFree properties in Tropical North Queensland were damaged after Tropical Cyclone Yasi crossed the coast last night.
Mantra Group operates 12 properties in Cairns, Port Douglas and Palm Cove. All of the Cairns and Port Douglas properties are currently open for business. Two properties in Palm Cove are likely to open tomorrow once extensive vegetation has been cleared from public areas and swimming pools.
Peppers Blue on Blue Resort on Magnetic Island near Townsville is expected to re-open by the weekend. Peppers Coral Coast Resort in the Whitsundays is likely to re-open this afternoon as electricity has now been restored to Airlie Beach.
All other Peppers, Mantra and BreakFree properties in Queensland were unaffected by the cyclone and are operating as usual.
Electricity, telephones and internet access has been restored to all properties in the region.
All guests with bookings affected by the cyclone have already been personally contacted. Mantra Group has relaxed its cancellation policy in the lead-up to the cyclone by offering guests at affected properties three options including changing their holiday dates, changing their holiday destination or receiving a refund on their booking. Cancellation policies are expected to return to normal over the next couple of days once the clean-up around the properties is finalised.
Mantra Group Director of Operations Mark Hodge praised the efforts of his team throughout the cyclone process.
"Our team followed tried and tested procedures to ensure the safety of guests, team members and physical properties. The speed in which they cleaned up the aftermath is extremely commendable."