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Monday, February 7, 2011


SIA Airbus A380 at Sydney Airport (Sydney Airport Corp)
Sydney Airport notes the release of the ACCC's annual airport monitoring report and its finding that passengers rated Sydney Airport as satisfactory (p36), but has concerns about the report's methodology.

Sydney Airport last week released two expert reviews of the methodology used by the ACCC in preparing its report. The two reviews were independently undertaken by the University of Melbourne's Statistical Consulting Centre and the professional research firm GA Research.

"Sydney Airport is committed to providing passengers and airlines with the high quality facilities they need, which is why we value their feedback on ways we can improve," says CEO of Sydney Airport, Russell Balding.

"However, Sydney Airport has long been concerned about the poor methodology used by the ACCC in its monitoring reports. This year's report does not contain basic, indeed fundamental, methodological information such as sample sizes, margins of error and response rates."

"Without this essential methodological information, it is not possible to meaningfully interpret research.  I would welcome a more transparent approach from the ACCC," Mr Balding said.

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