Qantas International CEO, Simon Hickey, said the new multi-million dollar lounge delivers on Qantas’ ongoing commitment to creating the best travel experiences for its customers.
“The new Hong Kong Lounge is testament to our continued investment in the lounge and inflight experiences right across our network,” said Mr Hickey.
“The Hong Kong Lounge is stylish and contemporary, designed to reflect the colour, vibrancy and luxury of Hong Kong. It’s the perfect environment for our customers to relax and work before their flight.
“All of our flights from Hong Kong to Australia are overnight, so we know customers will enjoy being able to dine in the lounge before they fly so they can maximise their sleep onboard.”
The Hong Kong Lounge builds on the success of the Qantas Singapore Lounge, with renowned Consulting Chef Neil Perry designed menus based on his Rockpool and Spice Temple restaurants with regionally inspired flavours and ingredients.
Customers can enjoy a range of dining experiences from the Spice Temple BBQ Bar to yum cha trolleys, an extensive buffet or the locally influenced plate of the day. Spice Temple inspired cocktails will be prepared alongside a world-class wine selection and barista service, to be enjoyed at the bar area with panoramic views across the airport overlooking Qantas gates.
Qantas has partnered with Sofitel to offer a new service experience in Hong Kong, consistent with the best of its Sydney, Melbourne and Singapore lounges. The service includes a hosted experience for customers travelling in First and Platinum One Qantas Frequent Flyers, with exclusive services including shirt pressing, shoe shining and priority access to showers.
Mr Hickey said the opening of the Hong Kong Lounge demonstrates not only how the Qantas Group continues to invest where it matters most to its customers, but is also part of a broader commitment to Hong Kong as a key hub for the region.
“With the A330 fleet upgrade to start by the end of this year, travellers in Hong Kong can look forward to the best in-class experience on flights to Australia.
“As we transform our business, one thing we won’t change is investment in the customer,” he added.
The Hong Kong Lounge seats 300 guests, has 12 showers, a family zone and a flexible working area. Qantas is also working on two new lounges in Los Angeles. The first phase of the Los Angeles Business Lounge* is scheduled to open by the middle of this year, and the Qantas First lounge by the end of 2014.
*Jointly owned by Qantas, Cathay Pacific and British Airways, with Qantas the managing airline.