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Friday, March 8, 2013

SAA wins annual on-time performance service award, beating African and Middle East carriers


South African Airways (SAA) has won a major award with a 91%-plus on-time performance
record for the Africa and Middle East region in 2012, beating major global carriers.

SAA’s Regional Manager for Australasia, Tim Clyde-Smith said the recognition last week from
FlightStats, the world leader in flight and airport information services, was a further testament to
the airline’s ability to take on some of the world’s leading carriers and win.

“FlightStats last week announced their On Time Performance Service Awards for airlines across
the globe. SAA, with a 91.17% on time performance (OTP) average, won in the Middle East and
Africa Major Airlines category,” Tim said.

“This is an outstanding award and reflects the hard work we have been doing at SAA to maintain
the performance of the airline in the region while maintaining high standards of customer service
and product enhancements,” he said.

“The category includes airlines based in the Middle East and Africa that operate at least 30,000
scheduled flights annually within the region with flight status coverage threshold set at 80%.”

“Other finalists included Etihad, Emirates, Gulf Air, Qatar and Saudi Arabian, so this is a major
achievement for SAA.”

The OPS Awards programme recognises airlines around the world that achieve sustained
operational excellence. Airlines are recognised for delivering the highest percentage of flights to
their arrival gates within 15 minutes of the scheduled arrival time.

“At SAA we’re delighted we’ve been able to demonstrate we can take on the major airlines and
win with outstanding on-time performance,” Tim concluded.

Note for editor: SAA has daily non-stop flights between Sydney and Perth to Johannesburg, with
direct connections to the largest network in Africa. SAA is consistently voted the 'Best Airline &
Cabin Crew in Africa' winning it for the 16th consecutive year in the Travel Weekly Globe Awards
in London. SAA took out top honours at the recent WTA awards in London, with three awards
in the Africa category. SAA is a member of STAR, the world’s largest alliance which offers more
than 21,500 daily flights to 1,356 airports in 193 countries.

For information on FlightStats awards:
http://www.flightstats-inc.com/company/ops-awards/ops-awards-2012-winners

For more information on SAA flights and reservations please call 1300 435 972 or see
www.flysaa.com.au
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