At Royal Caribbean International, the safety and well-being of our guests and crew are always our top priorities. After the decision was made on March 13th to voluntarily suspend our sailings departing from US ports, we've now made the decision to also suspend operations for the remainder of our sailings worldwide, effective at midnight, March 15th. If you are currently onboard a cruise, there's no need to worry. We will complete our current sailing and debark as planned. Our goal is to resume operations on April 11th, 2020.
As a result of this change, we're providing you with a 125% Future Cruise Credit to come back and sail with us by December 31, 2021
• This amount will be based on your total cruise fare paid. And, we're giving you a little extra, knowing that this is such a unique circumstance.
• We will automatically issue you your Future Cruise Credit by Monday, April 13th, 2020 via email. So, there's nothing for you to do!
• Please know, if you pre-purchased any amenities and packages – like internet, beverage, dining, or RoyalUp Upgrade, those will be automatically refunded.
Or, if you prefer the lower value in a full refund, we're happy to process this for you. Given how fluid this situation is, and the opportunity to use the extra credit being offered, you have plenty of time to make up your mind. You have until December 31, 2021 to request a refund.
• Please contact us to start the refund process, if you're willing to give up the higher value of your 125% Future Cruise Credit.
• We'll then deactivate your Future Cruise Credit and process your refund to your original form(s) of payment, which will include any non-refundable deposits.
• To avoid waiting on the phone to cancel, please click here and we will get the process started for you.
• You can expect to receive your refund 30 days after you submit your request.
And, if you purchased air or hotel…
• via Royal Caribbean, these will also be automatically refunded to you.
• on your own, please contact the service provider directly for your options with them.
We know, this too shall pass, and we are optimistic that very soon you'll be excited about planning your next cruise vacation. As always, the most important thing to us will always be the safety of our guests and crew. In the meantime, we'll continue to monitor the global situation. We wish you good health and truly appreciate your continued loyalty.
CORONAVIRUS (COVID-19) HEALTH PROTOCOLS
We are closely monitoring global developments regarding the coronavirus (COVID-19), and we are being proactive when it comes to protecting the health of our guests, crew, and the communities where we sail.
To comply with guidance from CDC, WHO, public health authorities around the world, and the Cruise Lines International Association (CLIA), we are enhancing our rigorous global boarding and screening measures to protect our guests and crew. These measures are intentionally conservative and apply to anyone boarding our ships, guests and crew alike. We apologize for the inconvenience created by these precautionary measures.
These temporary safety precautions will remain in place for a projected period of 30 days and will continued to be reviewed daily. Updates will be posted daily on this website.
Until further notice, all ships in the Royal Caribbean International fleet will adopt the following health screening protocols:
Mandatory temperature screenings using digital, non-touch scanners are being conducted with guests, crewmembers, and visitors on embarkation day prior to boarding any vessel. If temperature registers about 100.4°F (38°C), the person and his/her travel companions will be referred to a secondary health screening.
Guests who are denied boarding due to screening results will receive compensation.
COVID-19 presents the most serious health risks to older individuals, the immunocompromised, and those with serious, underlying medical conditions. Therefore,
a. Effective Monday, March 16, boarding will be denied to any person age 70 or older, unless the guest provides written verification from a qualified treating physician that certifies the person has no severe, chronic medical condition and is fit to travel.
b. Effective Friday, March 13, boarding will be denied to any person with a severe, chronic medical condition, including those specified by the CDC. Guests of all ages will be screened prior to boarding, regarding underlying health issues that may prevent them from sailing, i.e. chronic heart, lung, liver, or kidney disease, diabetes, HIV/AIDS, or cancer.
Regardless of nationality, boarding will be denied to:
a. Any person who has traveled from, to or through mainland China, Hong Kong, Macau, Europe (See list of restricted European countries below), Iran, or South Korea 15 days prior to embarkation.
b. Any person who has come in contact with anyone with 15-day prior travel to mainland China, Hong Kong, Macau, Europe (See list of restricted European countries below), Iran, or South Korea. The CDC characterizes contact with an individual as coming within six feet (2M) of a person.
c. Any person who within 15 days prior to embarkation, has had contact with, or helped care for, anyone suspected or diagnosed as having COVID-19, or who are currently subject to health monitoring for possible exposure to COVID-19.
d. For Caribbean Itineraries Only: The above parameters will also include Japan, Singapore and Taiwan, along with travel or contact occurring 21 days prior to embarkation.
Secondary, enhanced health screenings will be performed on:
a. Any person who reports feeling unwell or displays flu-like symptoms.
b. Any person who has traveled from, to or through Japan or Thailand in the 15 days prior to embarkation.
c. Any person who is uncertain about contact with individuals who have traveled in the 15 days prior to embarkation from, to or through mainland China, Hong Kong, Macau, Europe (See list of restricted European countries below), Iran, South Korea, Japan, or Thailand.
d. For Caribbean Itineraries Only: Secondary health screening parameters will include the country of Thailand for travel or contact occurring 21 days prior to embarkation.
In some cases, guests presenting certain symptoms in the specialized health screenings may be denied boarding.
All guests who are denied boarding due to these restrictions will receive compensation.
Additional restrictions may be imposed based on local circumstances. For example, certain countries may deny visas or prohibit entry based on travel history or nationality.
We have rigorous medical protocols in place to help guests and crew members who feel unwell while sailing. Our protocols include professional medical treatment; isolation of unwell individuals from the general ship population; and intensified ship cleaning, air filtration, and sanitization procedures.
We are assessing developments constantly and will update these measures as needed.
Guests with questions may contact the customer care departments of our individual cruise lines or their travel professionals.
CURRENT RESTRICTIONS ON CHINESE PASSPORT HOLDERS
AS OF 02/10/2020*
Many countries are refusing entry to persons who have traveled from, to or through mainland China in the past 14 days, and often require Chinese guests to submit to additional health screenings and document review.
• BAHAMAS: No entry for anyone with prior 20-day mainland China travel, regardless of nationality.
• INDIA: No arrival visas for China passports.
• INDONESIA: No entry permitted to China passport holders.
• JAPAN: No entry permitted for China passports issued in Hubei and Zhejiang provinces.
• MALAYSIA: No entry permitted for China passports issued in Hubei, Zhejiang or Jiangsu provinces.
• SINGAPORE: No entry permitted for China passport holders. Ship will be denied entry.
• SRI LANKA: No arrival visas for China passport holders.
• VIETNAM: No entry permitted for China passport Holders. Ship will be denied entry.
*Please note, these restrictions are subject to change and all may not be listed.
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