Blaine Miyasato, Hawaiian's vice president of product development, credits the authenticity of Hawaiian's "Hawaii flies with us" service experience for the high ranking. Miyasato says the Hawaiian Airlines experience begins well before you arrive and is celebrated throughout each flight with the culture, natural beauty, people, and aloha spirit of Hawaii.
"We're thrilled the readers of Travel + Leisure recognize the careful thought and effort we put into making a trip to and from Hawaii as enjoyable as possible," said Miyasato. "Starting from our initial encounter, we embrace our guests with the true spirit of aloha, and show them what makes Hawaii such a beautiful experience through the sights, sounds and tastes of the islands."
Hawaiian's quality of service to travellers goes beyond its distinctive brand of service. Along with being the nation's best on-time airline and offering conveniently scheduled daily, nonstop flights from 10 gateway cities, Hawaiian is the only U.S. carrier serving Hawaii to provide complimentary meals in coach and use exclusively wide-body, twin-aisle aircraft for all of its transpacific flights.
Readers of Travel + Leisure were invited by the magazine earlier this year to rate the quality of service offered by domestic carriers in four categories: cabin comfort, in-flight service, customer service, and value. Hawaiian came out as the top-ranked carrier serving Hawaii and ranked third overall following Virgin America and JetBlue Airways.
Travel + Leisure is one of the travel industry's most respected publications with a readership largely comprised of sophisticated world travellers. The magazine's 2011 World Best Awards is published in the August issue and, in addition to airlines, includes rankings of the best hotels, cities, islands, cruise lines, tour operators and safari outfitters, rental-car agencies, destination spas, and hotel spas worldwide.
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