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Friday, February 28, 2014

Centara Grand introduces 24/7 Butler Service

It's a Grand life with your own private Suite or Villa Host at Centara

Guests staying in the topmost tier suites and villas at Grand branded properties in the portfolio of Centara Hotels & Resorts will have their own personal suite and villa host to assist their every need 24 hours a day.

Centara Grand hotels, Centara's 5 star brand,  are currently located in Bangkok, Pattaya, Hua Hin, Samui, Phuket, Krabi, Bali, Maldives and Mauritius.

The suite and villa hosts will constantly be available to accommodate guests' special needs and assist them in any special requirements and requests such as private dinners, spa treatments and excursion bookings.

Each carefully selected Host had to follow a detailed and extensive training programme provided by Paul Brown, formerly butler to the United Kingdom's Queen Elizabeth II. Centara Grand Suite  and Villa Hosts who have completed training under Paul have been awarded the White Glove Certificate of Recognition, meaning they have achieved the highest standards of service that are required by a royal household.

Chookiat Hoijang, Suite Host at Centara Grand at Central Plaza Ladprao Bangkok, says that the training has prepared him for every aspect of this high standard of service and shown the importance of service personalisation.

"I have learned how to be more focused, how to place more emphasis on details, and how to provide a refined service that is discrete and attentive," he says.

"This is a very exciting development for me, and I believe this very personalised service will be greatly appreciated by our special guests."

Centara Hotels & Resorts is Thailand's leading operator of hotels, with 47 deluxe and first-class properties covering all the major tourist destinations in the Kingdom. A further 18 resorts in the Maldives, Vietnam, Shanghai, Bali Indonesia, Sri Lanka and Mauritius Indian Ocean, Ethiopia brings the present total to 65 properties. Brands and properties within Centara ensure that specific categories such as couples, families, individuals, and meetings and incentives groups will all find a hotel or resort that is appropriate to their needs.

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